Crowd Guru

Other Microtask  

(English) Germany-based microtask platform. Crowd Guru does not offer a “self service” platform; all projects are managed by an employee.

Worker Reviews

: not rated : not rated : not rated : not rated : not rated

We have not yet surveyed workers on this platform.

Terms of Service

Rejection: negative rating Change: negative rating Warranty: positive rating Client Contact: positive rating Worker Contact: positive rating

Rejection: negative rating
Change: negative rating
Warranty: positive rating
Client Contact: positive rating
Rejection: positive rating
Registered Workers
(English) Over 50,000 registered users (2017)
Workers Are...
  • Self Employed
Payment Model
  • Payment per task
Languages
German
Signed Code of Conduct
Yes
Official Company Name
Crowd Guru GmbH
Année de fondation
(English) 2008 (as "SMS Guru")
Headquarters Location
(English) Berlin, Germany
Subsidiaries
(English) None known
Management
Hans Speidel, CEO; Carsten Mehle, CTO
Investors
Müller Medien; IBB Beteiligungsgesellschaft mbH; Richmond View Ventures; Wellington Partners; Christian Vennemann
Number of Employees
(English) About 15
Transaction Volume
(English) Unknown
Job Volume
(English) Unknown
Official Website
http://crowdguru.de
Worker Websites
No known worker websites.
Tips: websites@faircrowdwork.org
Platform Overview

(English) Crowd Guru is a Berlin-based « managed services » microtask platform. That is, it is a platform for microtasks where clients cannot simply post tasks directly to the platform. Rather, clients work with platform operators, who turn clients’ projects into tasks suitable for crowd workers to complete via the platform.

  • Quick Facts
    Registered Workers
    (English) Over 50,000 registered users (2017)
    Workers Are...
    • Self Employed
    Payment Model
    • Payment per task
    Languages
    German
    Signed Code of Conduct
    Yes
    Official Company Name
    Crowd Guru GmbH
    Année de fondation
    (English) 2008 (as "SMS Guru")
    Headquarters Location
    (English) Berlin, Germany
    Subsidiaries
    (English) None known
    Management
    Hans Speidel, CEO; Carsten Mehle, CTO
    Investors
    Müller Medien; IBB Beteiligungsgesellschaft mbH; Richmond View Ventures; Wellington Partners; Christian Vennemann
    Number of Employees
    (English) About 15
    Transaction Volume
    (English) Unknown
    Job Volume
    (English) Unknown
    Official Website
    http://crowdguru.de
    Worker Websites
    No known worker websites.
    Tips: websites@faircrowdwork.org
  • Platform Details

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  • Platform History

    (English) The company was founded in 2008 as « SMS Guru », with a different business model: the crowd answered questions submitted via SMS. With the emergence of smartphones the business model was changed. The company was renamed to Crowd Guru in 2011 and changed its specialization to crowdsourcing.

  • Business Model

    (English) Crowd Guru offers « full service » for clients: posting of tasks to the platform, management of the crowdsourcing workflow, quality control, communication with crowd workers, and delivery of the final product is handled by operations managers who are employees of the company. It is not possible for clients to post tasks directly to the platform.

  • Worker Classification

    (English) Workers are self employed.

  • Jobs and Clients

    (English)

    • Classification, for example of clothing
    • Content moderation, for example review of user profiles
    • Text creation, for example for online shops
    • Machine learning applications, for example annotation of images for pattern and object recognition
    • Research, for example looking up business addresses
    • Tagging, for example of products and services
    • Data cleaning, for example for digitalization of product catalogues
    • Lead generation
    Example Clients

    Visual Meta; Sixt Rent a Car; idalab; Scondoo GmbH; Trusted Shops.

  • Work Process

    (English) According to the Crowd Guru website, the work process have five main steps:

    • The client gives Crowd Guru the task
    • A Crowd Guru project manager turns it into microtasks for distribution to workers
    • Workers do the microtasks
    • Crowd Guru checks the quality and returns the result to the client
    • The client pays per task after the work is done
  • Worker Reviews

    We have not yet surveyed workers on this platform.

  • Terms of Service Check

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    Ability to Refuse Payment Rejection: negative rating
    (English) Nonpayment is possible if the time limit is exceeded.

    Comment from the platform operator:

    Each microtask receives a large time limit. If the job is completed within the time limit, the money is automatically booked to the worker's account. Money is only partially deducted if the worker has done something deceptive — for example, submitted plagiarized work. If this happens the worker is always notified and they have the opportunity to clarify the issue in direct discussion with us.

    Nonpayment occurs very rarely. Small mistakes (for example typos or text style) are corrected by our in-house quality control team; in these cases the worker receives their payment as normal and without deductions. They also receive tips about how to improve their work in the future. Between March and May 2017 only nine workers on our platform received partial payment deductions as a result of submitting plagiarized work.

  • Change to Terms of Service: Change: negative rating
    (English) Can be changed unilaterally by the platform at any time. Effect on projects in progress is unclear.
  • Warranty Warranty: positive rating
    (English) Worker is allowed to improve work if it does not meet the satisfaction of the client.
  • Contact with Employers Client Contact: positive rating
    (English) No prohibition.
  • Contact with Workers Rejection: positive rating
    (English) No prohibition.

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